RENEGADE THINKING from the CEO of Renegade, the social media & marketing consultancy that helps clients make more out of less by transforming communications into "Marketing as Service."

Making Friends on Facebook

12/10/08

Really timely article in Adweek this week on how few brands have done well by developing their own Facebook applications from scratch. Many marketers seem to make the same mistakes so here’s a quick do’s and don’t list:

Don’t

  • Use isolated tactics. Standalone banner ads or applications don’t seem to work all that well. Relying on “viral effect” alone is foolhardy.
  • Make complicated applications. Nike’s Ballers program was simply overwhelming for flitting Facebookers.
  • Go it alone. Its hard to build a large audience for a new application given the hundreds out there.
  • Stress your message. Overt marketing messages seem to be a major turn off

Do

  • Create multi-tiered campaigns. Use advertising to create awareness of the application or whatever utility you plan on bringing to the party.
  • Keep it simple. Just try to do one thing well that is fun/useful for your community.
  • Look for partners. Microsoft found success on Facebook by working with Slide’s FunSpace app.
  • Deliver value first. Once you’ve made friends by being entertaining or useful, then you’ll have a chance to tell your story.

Bottom line—Marketers need to thread the needle between what the community wants (fun, utility) and the brand’s goals (sell their wares).

Chatting with Chips

10/24/08

Its been a slow time for Marketing as Service. Frankly, I haven’t seen one example really worth writing about in several weeks. Desperate to find something of interest to you all, I decided to munch on a social media effort by Terra Chips. Here’s a taste of this effort as served up by MediaPost:

On Tuesday, the brand will launch a “Chip in for Change” campaign on Facebook. The concept: Tap into the patriotic zeitgeist and give Facebook users a channel to share their opinions not only with each other, but the new president–while also conveying that consumers by no means need to wait until next July 4th to enjoy Terra’s S&B chips.

The campaign centers on a Facebook product page where users will be able to register their ideas and priorities regarding changes that they would like the new president to address, via a virtual “Chip in for Change” suggestion box. The input will be gathered into a virtual gallery where users can read one another’s perspectives.

In addition, users will be invited to become “fans” of the Chips for Change “movement” by downloading the branded application and adding it to their personal Facebook profiles and/or sending it to Facebook friends.

It will be interesting to see if Facebookers find this to their liking or simply salt it away with the rest of the contrived attempts by marketers to invade their social network. When MoveOn.org or another politically savvy organization asks me to chip in, I’m prepared to engage. When a spruced up junk food says “lets talk,” the conversation on could go something like this:

Terra: “Hey Drew, chip in for a change and tell the next president what you think.”

Drew: “Hey Terra, are you serious? Why would I want you, a salty snack, to be my portal to the President?

Terra: “Now Drew, relax, we’re just trying to demonstrate that we understand your Facebookian lifestyle and want to engage in the conversation.”

Drew: “What conversation and who asked you become part of it? If you want to talk to me about the health benefits of blue potatoes, I’m all ears but when it comes to politics step aside. You’re cutting this thing the wrong way. I didn’t sign up for Facebook to face off with a tiny tater.”

Terra: “Now Drew, don’t be that guy. We just want to be your friend.”

Drew: “I’ve got plenty of friends already you specious spud. You want to be my friend, bag this Chip In program and do something useful that is somehow relevant to your brand.”

Terra: “Whatever dude. We’re getting great PR and our marketing folks are now being invited to every social media conference in town. So any way you slice it, we win.”

Drew: “You got me there. Serves me right for talkin’ to a bag of chips.”

For the record, Terra Blue is my chip of choice.

Members Project Submissions Due 8/19

07/27/08

Both VISA and American Express have been on the leading edge when it comes to leveraging social networks. I covered VISA’s recent programs with Facebook rather extensively in my article for iMediaConnection. So here’s a quick update on one of the more interesting efforts by American Express called the Members Project including this overview from MediaPost’s Marketing Daily:

For its second year, American Express has expanded the scope of its social responsibility, “Members Project,” making it easier for people to help shape projects that fit their interests, beefing up its online presence, and devoting more money to more projects.

“We’re putting more focus in how we leverage online,” says Belinda Lang, vice president of consumer marketing strategy at American Express. “We’re trying to make it that much easier for people to engage with us.”

To help get the word out about the Members Project and the individual ideas, American Express has developed a vast array of online tools, from Facebook and MySpace presences to widgets and online badges people can use to promote their projects. The initial phase of the Members Project–where people create and hone ideas for good works– will also be advertised heavily online, Lang tells Marketing Daily. “This is an online experience–our goal is to take advantage of what’s going on with that space,” she says.

A quick visit to the Members Project site and you can see this is a well thought through program and one that they expect to grow over time. With $2.5 million in “seed money” to support 25 projects that can “make a difference” locally, nationally or globally, AmEx is hoping to empower card holders to take charge instead of just charging (some more stuff). It is hard to imagine a more fulfilling “service” for AmEx to provide than one that helps their customers change the world for the better. And oh by the way, if saving the world is your thing, submissions are due 8/19!

Update:

One of the five finalists offered this video appeal:

VISA Faces Small Business and Scores Big

06/26/08

Maybe I had too much coffee this morning BUT I’m positively bursting with enthusiasm about the concept of Marketing as Service as both a timely and powerful way to cut through.On the timeliness front, consider Gordon Gould’s commentary today on MediaPost called “A Recommendation Economy.” This well constructed piece first confronts the challenge Social Networks are having converting their ever growing user bases into revenue streams. And then goes on to point out why these networks represent such untapped potential:

  • According to a 2007 McKinsey study, fully 27% of all personal conversations in the U.S. involve some serious discussion of products or services.
  • An eMarketer report on social shopping by Jeffrey Grau recently reported that the most credible source of product information came from “people like me” with a full 60% of users saying this is the best way to learn about an item.

Which leads me to the recently launched VISA Business Network on Facebook that I believe could be massively successful AND become the new poster child for Marketing as Service. I strongly encourage you to visit this site and watch the videos that explain the program with real life examples of how small businesses can tap into the power of Facebook. VISA is bringing real utility to Small Business through this $2 million partnership with Facebook including a $100 credit that 20,000 small businesses can use to engage customers and prospects via Facebook ads.The formula here is reasonably simple: create a service that customers and prospects can use, make it easy for them to share this service with their friends and use advertising to jump start initial interest in the program. Nonetheless, the VISA Business Network on Facebook is ground breaking in my mind given the scale, quality and perspicacity. VISA is not just dipping their toes into this, they are diving head first. According to an article on B2B, “Visa also partnered with AllBusiness, Entrepreneur, Forbes.com, Google, Inc., Microsoft Corp. and The Wall Street Journal to provide small businesses with news, commentary and tool kits to help them manage their businesses.”Perspicacity? You bet. Watching the nicely produced videos, you will see like I did that the customers of many small businesses are indeed on Facebook. They are shopping every day for eyeglasses, cheese or what not at small establishments and then telling their friends about the experience. By helping these businesses connect with their customers online, VISA is providing a truly valuable service that should help the cash registers ring all the way around. We can certainly expect MasterCard and American Express to be watching this social networking experiment very carefully and serve up their own iteration any time now. Undoubtedly, they won’t be giving credit where credit is due!

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