Marketing as ServiceVolvo Safely Tweets04/17/09 |
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Last week, I sent out the following tweet:
Within five minutes, I had a strange new follower which I revealed in this tweet:
A couple of minutes later, this direct tweet arrived:
So, of course, I did end up checking out the Volvo XC60 (see photo ) and followed with interest how Volvo was using Twitter to engage prospective customers. Turns out there was a lot more to their twittering efforts as report by Adweek:
All in all, this seems like a smart use of social media to cut through the general malaise surrounding the Auto Show. Though I’m not really interested in talking to a car on Twitter any more than I want to watch reruns of “My Mother the Car,” Volvo was actually trying to provide me a service on a several levels. First, they had some news about a new car model. Then they wanted to engage me via a physical demonstration. Then they were prepared to educate me via videos and finally, they were prepared to entertain me with an online game. All this just for little old me, perhaps the bulls eye of their target audience, a middle aged married white guy with two kids, a dog and a cat all worth protecting via a safer ride. If only I didn’t have another 18 months on my Civic lease! NOTE: The auto show itself was modest in all respects. The Detroit automakers were falling all over each other trying to out “un-extravagant” the other, canceling press conferences, eliminating glitzy displays and talking up value. Booth babes were in slim supply as if one more might have been considered a misappropriation of government funds. So what you had left was just the sheet metal and the throngs of tire kickers. No wonder a tweet from a Volvo was big news! ADDENDUM: Got another Tweet from VOLVO this week:
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