Comments on: Serves you right! http://www.thedrewblog.com/index.php/2008/02/27/serves-you-right/ RENEGADE THINKING from the CEO of Renegade, the social media & marketing consultancy that helps clients make more out of less by transforming communications into "Marketing as Service." Sat, 12 Nov 2011 01:19:22 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Steele http://www.thedrewblog.com/index.php/2008/02/27/serves-you-right/comment-page-1/#comment-16 Steele Mon, 03 Mar 2008 01:28:33 +0000 http://www.thedrewblog.com/index.php/2008/02/27/serves-you-right/#comment-16 So I'm the Steele in question...it's true...the first day after the shut down, the experience was great. But it didn't last. In line on the second day, the staff was joking about serving people by name ("oh is this the blueberries for Shaniqia" I heard from one guy, as well as this from his co-worker, "how about strawberries and cream for John"). I was embarrassed to be one of the names. Also there was no greeter this time. Despite the jokes, no one took my name. And they lost my order, forcing me to wait much longer than people who had ordered/paid after me. What did this mean? The next day, Friday (2/29) I finally ventured to 9th Street Espresso inside of Chelsea Market. I often frequent the Avenue C location, which is close to my apartment. I love the coffee, but I often dislike the hipper-than-thou attitude among the staffers. In any event, I was pleasantly surprised that the fellow asked me how my morning was going. There was no attitude. And the coffee was brilliant. Will I go back to Starbucks? Probably, but I will always remember the strawberries and cream joke. j. So I’m the Steele in question…it’s true…the first day after the shut down, the experience was great. But it didn’t last. In line on the second day, the staff was joking about serving people by name (“oh is this the blueberries for Shaniqia” I heard from one guy, as well as this from his co-worker, “how about strawberries and cream for John”). I was embarrassed to be one of the names. Also there was no greeter this time. Despite the jokes, no one took my name. And they lost my order, forcing me to wait much longer than people who had ordered/paid after me.

What did this mean? The next day, Friday (2/29) I finally ventured to 9th Street Espresso inside of Chelsea Market. I often frequent the Avenue C location, which is close to my apartment. I love the coffee, but I often dislike the hipper-than-thou attitude among the staffers. In any event, I was pleasantly surprised that the fellow asked me how my morning was going. There was no attitude. And the coffee was brilliant. Will I go back to Starbucks? Probably, but I will always remember the strawberries and cream joke.

j.

]]> By: Sabra http://www.thedrewblog.com/index.php/2008/02/27/serves-you-right/comment-page-1/#comment-11 Sabra Fri, 29 Feb 2008 17:13:49 +0000 http://www.thedrewblog.com/index.php/2008/02/27/serves-you-right/#comment-11 Well, it appears one Starbucks loyalist missed the communication blast; and was chastised for his lack of knowledge. Check out Alexander Wolfe's post - and more importantly the comments - on Starbucks three hour hiatus: http://www.informationweek.com/blog/main/archives/2008/02/starbucks_takes.html?cid=nl_IWK_daily Well, it appears one Starbucks loyalist missed the communication blast; and was chastised for his lack of knowledge. Check out Alexander Wolfe’s post – and more importantly the comments – on Starbucks three hour hiatus: http://www.informationweek.com/blog/main/archives/2008/02/starbucks_takes.html?cid=nl_IWK_daily

]]> By: Trip Hunter http://www.thedrewblog.com/index.php/2008/02/27/serves-you-right/comment-page-1/#comment-10 Trip Hunter Thu, 28 Feb 2008 19:15:32 +0000 http://www.thedrewblog.com/index.php/2008/02/27/serves-you-right/#comment-10 Yesterday when I went to Starbucks, the server, for the first time, not only asked me what I wanted but what my name was. "Get me a drip for Trip" he yelled, upon hearing my name. "Is this what you usually get?" "Every time", I responded. This morning when I walked in, and before I was even at the counter, I heard to my amazement "Get me a drip for Trip". Now that is customer service. Yesterday when I went to Starbucks, the server, for the first time, not only asked me what I wanted but what my name was. “Get me a drip for Trip” he yelled, upon hearing my name. “Is this what you usually get?” “Every time”, I responded. This morning when I walked in, and before I was even at the counter, I heard to my amazement “Get me a drip for Trip”. Now that is customer service.

]]>